Frequently asked questions
Christmas 2024
The office will be closed between 24th December and 2nd January. New members who join in December will receive their book once the office opens again in the new year. Our last posting date before Christmas is Thursday 19th December. Books are dispatched with Royal Mail standard delivery and are not tracked.
Shipping and Delivery
Left Book Club copies are sent out by standard post. Please ensure that the delivery address you supply is serviced by your local post office reliably. We dispatch books once a week from our London office. Our delivery times will depend on the destination and the local postal services of your particular country. The below estimated delivery times are a general guide.
- UK: 2-14 working days
- USA: 5-20 working days
- Europe: 5-20 working days
- Canada: 10-20 working days
- Rest of World: up to 30 working days
Unfortunately, the Left Book Club can not guarantee postal delivery to countries where postal services are unreliable. If you are unsure of your postal service and would like to set up a courier delivery for your subscription, please contact us: office@leftbookclub.com.
When will my book arrive?
The first book in your subscription will be dispatched from our London office. All subsequent books in your subscription will be mailed from our mailing house. These are generally sent out in the second week of the month, but this can vary. We are experiencing some postal delays to certain EU countries at the moment, due to the UK leaving the EU, so please bear this in mind. Orders of backlist books are mailed from our London office, and these are mailed once a week, depending on stock. If we have to order more stock from our warehouse, it can take between 3-4 weeks to fulfil your order.
Which book will my subscription begin with?
Your subscription will begin with the most recently published book in the collection you have chosen. For example, if you subscribe to the contemporary collection in November, and November's book is a classic, you will receive the October book, as that will be the most recently published book in the collection you have chosen. If you choose to subscribe to all 12 books, you will receive the book that is published in the month you subscribe. (For example, if you subscribe on 31st August, you will receive August's book. If you subscribe on 1st September you will receive September's book).
Can I change my mind about which subscription I've chosen?
Yes. You can change this by logging into your account, picking a new subscription and going through the checkout process. In checkout, you'll see a button which asks you to approve your new choice of subscription, and that it will replace the existing subscription. The payment software will automatically prorate what you pay so you will not pay twice.
Do subscriptions automatically renew?
Yes. Both monthly and annual subscriptions automatically renew. You can cancel them at any time. You can do this by logging in to your account, going to your account profile, and clicking cancel. Your account will remain on the website and you can renew it by logging in, choosing a new subscription and completing the payment process.
Gift subscriptions
Please be aware that gift subscriptions automatically renew, just like personal subscriptions. The gift buyer is responsible for cancelling the gift subscription. The gift buyer can do this at any time by logging into their website account. When you cancel, the account remains active until the end of the billing period. This means that annual gift subscriptions can be cancelled at any time, and the recipient will continue to receive books until the end of the 12-month period.
Can I change my delivery address?
Yes, you can do this in your account area, once you are logged in. Afterwards all books will be sent to that address.
How do I update my card details?
You can update your card payment information in your account area. We do not store your card details on our website. Our website is linked to a payment platform.
I have a gift voucher. How do I redeem it?
Click 'Gift Cards' in the menu. This takes you to a new page. Type your unique voucher code in the box to redeem it. This will enable you to set up your own account on the website. Once you have redeemed your voucher and set up your account, we will send your first book.
My gift subscription has ended. How do I continue my membership?
Simply login with your email address and password, choose a membership option and go through the payment process.
Can I purchase copies of books from previous months?
Yes, if you're a member. Login and the 'buy' button will appear next to each book on the book pages. You can purchase any backlist title.
How do gift memberships work?
You can buy any subscription as a gift, just click the 'get as a gift' option. After you pay, you'll see the voucher onscreen. Make a note of the code, or print out the voucher. You'll also get a copy of the voucher emailed to you. You can give your gift when the time is right.
Anyone with the code can redeem the gift membership. To redeem the code, click 'Gift Cards' in the menu. Type your voucher code in the box and your account will be activated. Then we'll start sending books!
Gift memberships auto-renew. The buyer can cancel the gift membership at any time by logging into their account.
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